Refund policy
At KnitMuse, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help through our simple and transparent return process.
30-Day Return Policy
We proudly offer a 30-day return policy from the date your order is delivered.
To qualify for a return:
- Items must be unused and in their original condition.
- Products should include original packaging, tags, and accessories whenever possible.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned unless defective or incorrect:
- Gift cards
- Clearance or final sale items
- Personalized or customized products
- Products damaged through misuse or improper care
Damaged or Incorrect Orders
Please inspect your package upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:
- Your order number
- Photos of the item
- Photos of the packaging
We'll arrange a replacement or full refund at no additional cost.
Return Process
- Contact our customer support.
- Receive return instructions.
- Ship the item back.
- Once inspected, we'll process your refund.
Refunds
Approved refunds are issued to the original payment method.
Processing time:
- Inspection: 2–5 business days
- Refund processing: 5–10 business days depending on your payment provider.
Exchanges
If you'd like a different color or style, we recommend returning the original item and placing a new order.
Return Shipping
If the return is due to our error or a defective product, return shipping is free.
For customer preference returns, shipping costs may apply unless otherwise stated.